SHIPPING & RETURNS
Home delivery service
We offer a standard delivery time of 2 - 3 working days when the product is in stock or once we receive the products according to the availability indicated. When making the purchase, under "add to cart", the availability of each product appears: you can check if it is in stock or in how many days we receive it. In the event of a problem, we will contact you quickly so that we can make the shipment as soon as possible.
Orders of the day will be considered those ordered via the web or by phone before 6:00 p.m., with the only exception of those whose chosen means of payment is bank transfer, in which the order will be included on the day it is received the amount thereof (duly indicated with the order number in the concept) in our current account.
In the case of orders to the Balearic Islands, Ceuta & Melilla, the delivery time is 3-4 days.
In the case of orders to the Canary Islands, the delivery time is 4-5 days.
In no case can you choose the time of arrival of the order at the time of making it.
Returns and Refunds
Right of withdrawal for consumers and users.
You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.
To exercise the right of withdrawal, you must notify us: Eco Valley Spain, Urb. Lorcrimar 2-3-2B, 29660 Marbella, tel. +34699158877, your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email).
To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
Consequences of withdrawal
In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the less expensive delivery method that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have submitted proof of their return, depending on which condition is met first.
You will only be responsible for the decrease in the value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.
We may withhold reimbursement until we have received the goods, or until you have submitted proof of their return, depending on which condition is met first.
You must return or deliver the goods directly to us without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. You will have to bear the direct cost of returning the goods.
Withdrawal form - draft
(You only have to fill in and send this form if you want to withdraw from the contract)
- For the attention of Eco Valley Spain, Urb. Lorcrimar 2-3-2B, 29660 Marbella, tel. +34699158877,
- I hereby inform you / we communicate (*) that I withdraw from me / we withdraw from our (*)
sale contract of the following good
- Ordered on / received on (*)
- Name of the consumer and user or consumers and users
- Domicile of the consumer and user or consumers and users
- Signature of the consumer and user or consumers and users (only if the present
form is submitted on paper)
(*) Delete as appropriate.